Shipping Policy

At Ace Decor, we process all orders within 2 business days, taking into account US holidays to ensure smooth handling.

We use trusted carriers like UPS and FedEx Ground for standard shipping within the continental US (excluding Alaska and Hawaii). Delivery times follow the carrier's schedule.

Our goal is to provide you with reliable and efficient shipping, so please take a moment to review this policy before placing your order. We appreciate your trust in Ace Decor!

Shipping Methods and Time Frames

At Ace Decor, we offer standard shipping that usually takes 5–9 business days within the continental United States. Delivery times may vary based on your location and chosen shipping method.

We appreciate your patience and are committed to getting your order to you as quickly as possible.

Free Shipping (Lower 48 US States Only)

We're happy to offer free shipping on all our products within the lower 48 US states. Please note, we currently cannot deliver to rural routes, Hawaii, Alaska, APO/FPO addresses, or P.O. boxes.

We partner with trusted third-party carriers for all deliveries. While we don't offer expedited or 2-day shipping at this time, we strive to get your order to you as efficiently as possible.

UPS/FedEx Default Delivery Services

Standard deliveries are made Monday through Friday, typically within 2–7 business days, depending on your location. Deliveries aren't usually made on weekends or holidays. Our carriers will leave your package at the first ground-level entryway outside your home—such as your front door, porch, or garage.

Order Processing Time

Orders are usually processed and shipped within 1–2 business days. During busy seasons or special promotions, processing may take a little longer.

Order Cancellation

We want to make managing your order as easy as possible. You can cancel your order free of charge within 24 hours of placing it or while it's still unshipped. If your order has already shipped and has a tracking number, a cancellation fee may apply depending on the cost to intercept the package.

For refunds, please see our refund policy.

To cancel your order, simply reach out to us via email at sales@acedecorbath.com or by phone at +1 302 336 8180

Address Change

Please double-check your shipping address when placing an order. You can update your address within 24 hours of ordering or while your order remains unshipped. If you need to change the address while the package is in transit, a handling fee may apply.

Order Tracking

Once your order ships, we'll send you a tracking number via email so you can monitor your package. Please allow up to 24 hours for tracking information to update.

Shipping Information

We want your shopping experience to be smooth and worry-free. Here's what you need to know about our shipping policies:

1. Shipping Restrictions

We don't ship to P.O. Boxes or APO/FPO addresses. We also reserve the right to cancel any orders that seem suspicious or fraudulent.

2. International Shipping

Currently, we only ship within the continental United States and do not offer international shipping.

3. Damaged or Lost Packages

If your package is lost or damaged during transit, please contact us right away. We'll investigate and work with you to find a solution.

4. Return Shipping 

For returns, please check our return policy for guidance. Return shipping costs are generally the customer's responsibility unless the item is defective or incorrectly shipped.

5. Changes to Shipping Policy

We may update our shipping policy from time to time. Any changes will be posted on our website and take effect immediately.

If you have any questions or concerns, don't hesitate to reach out. We appreciate your business and look forward to serving you.