FAQ

Welcome to Ace Decor FAQs! Here you'll find answers to common questions to help you quickly. If you can't find what you need or have more questions, feel free to contact our team anytime—we're happy to assist!
Order Help
At Ace Decor, we process orders within 2 business days (excluding US holidays) and ship via UPS or FedEx Ground within the continental US. Delivery times depend on the carrier's schedule. Thank you for choosing Ace Decor!
Enjoy $60 off $600+, $100 off $1000+, and $400 off $3000+ site-wide. Promo codes are exclusive to subscribers and affiliates. Join us to unlock these perks!
Absolutely! We offer special contractor discounts tailored to your needs. Reach out to our team today to explore how we can support your projects and save you more!
Once your order ships, we'll email you a tracking number so you can monitor your package. Please allow up to 24 hours for tracking updates. You can also visit our "Track Your Order" page to check your status using either your Order Number or Tracking Number.
Please take a moment to check your order within 48 hours of delivery. If you notice any parts missing or something isn't quite right, just give us a call at +852-849-390-83 or email us at sales@acedecorbath.com. We're here to help and will quickly send you whatever you need. After 48 hours, we'll assume everything arrived perfectly.
Once we receive your returned item(s), we'll send you a notification email within 3–5 business days. Your refund will be processed back to your original payment method. Please keep in mind that credit card refunds may take up to one billing cycle to show on your statement. To help us serve you better and avoid any delays, please hold off on initiating a chargeback during the return process.
If you receive the wrong item or find any damage, please contact us within 48 hours with clear photos or a video of the product, packaging, and shipping label. Report issues within 30 days for smooth resolution. Unauthorized repairs won't be covered.
Contact us at +852-849-390-83 or sales@acedecorbath.com — we're here to help!
An account is not required to place an order with Ace Decor, though creating one offers faster checkout, order tracking, and order history. Customers can also use Guest Checkout to place orders easily. Plus, if you have an Ace Decor account—meaning you're part of our subscriber community—you can enjoy extra discounts on top of our current prices. We'd love for you to join us!
Ace Decor offers secure payment options including Visa, MasterCard, American Express, PayPal, Apple Pay, and UnionPay. Shop confidently with our protected checkout.
We're excited to welcome you to visit our authorized dealers in the US! Feel free to come by, place your order, and pick up your items in person. Just give us a quick call at +852-849-390-83 or email sales@acedecorbath.com to schedule your visit. We look forward to seeing you!
You can cancel or update your order within 24 hours or before it ships for free. After shipping, fees may apply. Contact us at sales@acedecorbath.com or +1 302 336 8180 to make changes.
Return shipping is usually your responsibility unless the item has a quality issue. In some cases, we provide prepaid labels. Please contact us before returning to get authorization and details.
To return items, contact Ace Decor customer service with your order info and reason. Pack items securely and wait for return authorization and label. Ship with tracking and share details with us. Refunds are processed within 3–5 business days after we receive your return.
Once your order ships, Ace Decor will email you a tracking code. You can track your package step-by-step on our order tracking page. Customers with an Ace Decor account can also view their order history and status anytime.
You can easily reach Ace Decor customer support through our Contact Us page, the live chat in the bottom right corner, by email at sales@acedecorbath.com, or by phone at +852-849-390-83. We're here to help!
If your Ace Decor item arrives damaged or incorrect, contact us within 48 hours with clear photos or videos. Report issues within 30 days for smooth handling. Unauthorized repairs won't be covered.
Please let us know if you feel the product description was inaccurate. We strive to provide the most precise information about our items. Contact our customer support within 48 hours of delivery at +852-849-390-83 or email sales@acedecorbath.com. Often, we can find a solution without needing a return.
Ace Decor is active on popular social media platforms including Facebook, Instagram, Pinterest, and TikTok. We love seeing customers share ideas, reviews, and photos of our products. Feel free to connect with us using the social icons below or anywhere on our site. We also warmly welcome you to join our affiliate program and collaborate with us on social media!
We have authorized dealers in the US where you can visit by appointment to browse, place orders, or pick up items. We also warmly welcome partnership and franchise opportunities. Please contact us to schedule your visit or learn more about joining Ace Decor.
Each Ace Decor product comes with the manufacturer's warranty. You can view warranty details on the product page under the Overview tab. For specific questions, please contact our customer support at +852-849-390-83 or email sales@acedecorbath.com. You're also welcome to visit our warranty page for more detailed information.
Absolutely. At Ace Decor, we take your security and privacy very seriously to ensure a safe shopping experience. Our website uses SSL encryption—a standard technology that protects your personal and financial information. You'll know you're secure when you see a closed padlock in your browser's address bar.
We never sell, rent, or share your information with anyone not involved in processing your order. Your data is used only to process orders, personalize your experience, improve our store, and communicate with you.
To enhance your experience, we use cookies and analytics tools like Google and Microsoft. These help us remember your order and preferences. You can delete cookies after your purchase, but disabling them may affect ordering.
We're active on Facebook, Instagram, Pinterest, and TikTok—feel free to connect with us there! If you want your data deleted or have privacy questions, contact our customer support at +852-849-390-83 or sales@acedecorbath.com.
For more details, please visit our Terms and Conditions.
Please call Ace Decor customer support at +852-849-390-83 or email us at sales@acedecorbath.com for assistance.
Ace Decor offers a wide range of products. Installation instructions are included in each product package, and you can also find detailed guides under the Specifications tab on each product page. If you have further questions, please contact our customer support at +852-849-390-83 or email sales@acedecorbath.com.
Ace Decor offers free shipping in the lower 48 US states. We don't ship to rural routes, Hawaii, Alaska, APO/FPO, or P.O. boxes yet. Thanks for being part of our family!
Currently, Ace Decor does not ship orders to Canada. However, we are actively working to expand our services to better serve more customers in the near future. Thank you for your patience and support!
At Ace Decor, some products come with a lifetime warranty, and parts have a 6-month warranty. Need a replacement? Just email us at sales@acedecorbath.com with your part number—we're here to make it easy for you!
Installation Guide
A bathtub overflow is a built-in safety feature that prevents water from spilling over the tub's edge. It helps protect your bathroom from water damage and ensures peace of mind while you relax. At Ace Decor, we prioritize both safety and style in every product we offer.
Ace Decor offers a range of freestanding bathtubs that are easy to install and only require a drain in your space. For detailed bathtub installation instructions, please click here.
Installing a sink properly involves ensuring a secure fit, correct plumbing connections, and effective sealing to prevent leaks. For the best results, we recommend working with a professional plumber who can guarantee a safe and long-lasting installation. At Ace Decor, we're always here to support you with expert advice as you create your perfect bathroom.
Ace Decor offers a variety of toilets including traditional, smart, floor-mounted, and wall-hung models. While installation steps may vary slightly, the general process is similar for all types. For best results, we recommend consulting a professional plumber to ensure a proper installation.
At Ace Decor, we offer a wide range of shower doors to fit your bathroom style and needs. For detailed installation instructions and helpful tips, please click here to visit our installation blog. We're here to support you every step of the way!
Ace Decor offers a range of bathroom vanities. For step-by-step installation instructions, click here to visit our installation blog.
Ace Decor offers a variety of faucets to match your bathroom style. For detailed instructions on how to correctly install a bathtub faucet, please click here to visit our installation blog. We're here to help you every step of the way!
Ace Decor offers a variety of shower systems to fit your needs and style. For detailed setup and installation instructions, please click here to visit our installation blog. We're here to support you throughout the process!
At Ace Decor, we carry a wide selection of bathroom mirrors for every taste. For easy-to-follow mounting instructions, please click here to check out our installation blog. We're committed to making your bathroom setup seamless!
Ace Decor offers a variety of medicine cabinets to fit your bathroom needs. The best way to install a medicine cabinet is to securely mount it to wall studs and ensure it's level.
Ace Decor offers a variety of tall storage cabinets perfect for maximizing your bathroom space. To install a tall storage cabinet safely, ensure it is anchored securely to the wall to prevent tipping. For best results, follow the installation instructions provided with your cabinet or consult a professional if needed.
At Ace Decor, we provide a variety of shower bases designed for easy installation. Proper installation includes making sure the base is level, sealed correctly, and connected securely to your plumbing. For detailed guidance, please refer to the instructions that come with your shower base or consider hiring a professional.
Ace Decor offers a wide selection of heated towel racks to elevate your bathroom experience. For detailed, step-by-step installation instructions, please click here to visit our installation blog. We're here to support you every step of the way!
Shower Door Related Issues
If your shower door is leaking, it's usually due to worn seals, installation issues, or drainage design; at Ace Decor, we recommend checking the seals and door fit, and for more tips, click here to read our detailed blog—feel free to contact us anytime at Phone: +852-849-390-83 or Email: sales@acedecorbath.com.
If your shower door is misaligned, try adjusting the hinges or rollers to ensure a proper fit; at Ace Decor, we recommend careful tweaks for smooth operation and to prevent leaks—click here to read our blog for detailed tips. If you need further assistance, feel free to contact us anytime.
A shower door that sticks or won't close properly is often caused by dirt buildup, worn hinges, or misalignment. At Ace Decor, we recommend regularly cleaning the tracks and checking the door's alignment to keep it smooth and functional. If you need help, feel free to reach out to us anytime.
If your shower door handle is loose or broken, try tightening the screws or replacing the handle for safety and ease of use. At Ace Decor, we recommend professional repair for lasting results—click here to read our detailed blog. If you need further assistance, feel free to contact us anytime.
A noisy shower door is usually caused by dry hinges or rollers. At Ace Decor, we recommend applying lubricant and checking for any loose parts to keep your door running smoothly—click here to read our blog for more tips. If you need further help, feel free to contact us anytime.
To prevent mold and mildew on your shower door, regularly clean and dry the door and surrounding areas to reduce moisture buildup. At Ace Decor, we recommend good ventilation and using mild cleaners to keep your bathroom fresh and healthy. If you need advice or assistance, feel free to reach out to us anytime.
To keep your glass shower doors sparkling, clean them regularly with a mild, non-abrasive cleaner and a soft cloth to avoid scratches. At Ace Decor, we recommend wiping doors dry after each use to prevent water spots and buildup—click here to read our blog for detailed care tips. If you need any help, feel free to contact us anytime.
If your shower door seals are broken or missing, it's important to replace them promptly to prevent leaks. At Ace Decor, we recommend carefully removing the old seals and installing new ones that fit your door model perfectly—click here to read our blog for a step-by-step guide. If you need further assistance, feel free to reach out to us anytime.
Shower door fogging is caused by steam condensing on the cooler glass surface. At Ace Decor, we recommend improving bathroom ventilation and wiping down the glass after use to reduce fog. Using anti-fog sprays can also help keep your shower door clear. If you need advice, feel free to contact us anytime.
If your shower door is off its track, carefully lift the door and realign the rollers or guides back into place. At Ace Decor, we recommend checking for any damage and cleaning the tracks regularly to ensure smooth operation. If you need assistance, please contact us at Phone: +852-849-390-83 or Email: sales@acedecorbath.com—we're here to help!
Yes, you can install a shower door on a bathtub. At Ace Decor, we offer a range of bathtub doors designed to fit perfectly and enhance your bathroom's style. For our full collection, visit our bathtub door product page. To learn more, click here to read our detailed blog. If you have any questions, feel free to contact us at Phone: +852-849-390-83 or Email: sales@acedecorbath.com.
For small bathrooms, sliding or bi-fold shower doors are ideal as they save space and provide easy access. At Ace Decor, we offer a variety of space-saving designs to fit your needs. To learn more, click here to read our blog. If you have any questions, feel free to contact us at Phone: +852-849-390-83 or Email: sales@acedecorbath.com.
Shower door corrosion or rust often results from moisture and lack of maintenance. At Ace Decor, we recommend regular cleaning and drying of metal parts, and applying rust-resistant treatments when needed. If corrosion is severe, professional repair or replacement may be necessary. For help, feel free to contact us anytime.
If your sliding shower door is hard to slide, it may be due to dirt or debris in the tracks, worn rollers, or misalignment. At Ace Decor, we recommend cleaning the tracks regularly and checking the rollers for wear to ensure smooth operation. If you need assistance, feel free to contact us anytime.
When choosing a shower door, look for tempered safety glass, secure locking mechanisms, and smooth edges to prevent injuries. At Ace Decor, we prioritize these features to ensure your bathroom is both stylish and safe. If you have any questions, feel free to contact us anytime.
Bathtub Related Issues
Solid surface bathtubs are made from a blend of natural minerals and resins, offering durability, a smooth finish, and easy maintenance. At Ace Decor, we provide high-quality solid surface tubs designed for both style and function. To learn more, click here. If you have any questions, feel free to contact us anytime.
Aluminum hydroxide is a chemical compound commonly used as a fire retardant and in water purification. At Ace Decor, we ensure that all our products meet high safety and quality standards. If you have any questions or need assistance, feel free to contact us anytime.
Freestanding tubs can be slightly more challenging to clean due to their exposed sides, but with regular care, they stay beautiful and hygienic. At Ace Decor, we offer expert tips to make cleaning easier—click here. If you have any questions, feel free to contact us anytime.
To remove stains from your bathtub, use a gentle, non-abrasive cleaner and a soft cloth or sponge. Avoid harsh chemicals that could damage the surface. At Ace Decor, we recommend regular cleaning and prompt stain treatment to keep your tub looking new. If you need assistance, feel free to contact us anytime.
To keep mold and mildew away from your bathtub, make sure to dry it thoroughly after each use and keep your bathroom well-ventilated. At Ace Decor, we suggest using gentle cleaners regularly to maintain a clean and healthy environment. If you have any questions or need support, we're always here to help.
A leaking bathtub faucet is often caused by worn-out valve parts that are easy to overlook. At Ace Decor, we recommend inspecting and replacing these parts to stop leaks and save water—click here for detailed guidance. If you need any assistance, feel free to contact us anytime.
A slow-draining bathtub is usually caused by buildup of hair, soap scum, or debris blocking the drain. At Ace Decor, we recommend regular cleaning and using drain covers to prevent clogs. If the problem persists, it may require professional attention. Feel free to contact us anytime for advice or support.
To repair chips or cracks in your bathtub surface, clean the area thoroughly and use a suitable repair kit designed for your tub material. At Ace Decor, we recommend addressing damage promptly to prevent further issues and maintain your tub's beauty. If you need help or advice, feel free to contact us anytime.
For your bathtub, we recommend using gentle, non-abrasive cleaners that won't damage the surface. Avoid harsh chemicals or abrasive scrubbers to keep your tub looking new. At Ace Decor, we prioritize care and quality in every product we offer. If you have questions or need advice, feel free to contact us anytime.
To improve water temperature control in your bathtub, consider installing a thermostatic valve or upgrading your faucet for more precise adjustments. At Ace Decor, we offer solutions to help you enjoy safer and more comfortable baths—click here for helpful tips. If you have questions, feel free to contact us anytime.
Discoloration in a bathtub is often caused by mineral deposits, soap scum, or staining from certain products. At Ace Decor, we recommend regular cleaning with gentle, non-abrasive cleaners and prompt treatment of stains to keep your tub looking fresh. If discoloration persists, professional restoration may be needed. Feel free to contact us anytime for advice or assistance.
To maintain the finish on your solid surface bathtub, clean it regularly with a mild, non-abrasive cleaner and avoid harsh chemicals or abrasive tools. At Ace Decor, we recommend gentle care to preserve the smooth, elegant surface and extend its life. If you need advice or assistance, feel free to contact us anytime.
Noises when filling or draining your bathtub are usually caused by water pressure issues, air trapped in pipes, or worn-out valves. At Ace Decor, we recommend checking your plumbing system or consulting a professional to ensure everything runs smoothly. If you need any advice or support, feel free to contact us anytime.
Replacing a bathtub drain stopper is easier than you think—usually, it involves removing the old stopper and fitting a new one that matches your drain. At Ace Decor, we recommend following proper steps to ensure a secure fit—click here for a helpful guide. If you need any assistance, feel free to contact us anytime.
You can install a bathtub yourself if you have the right tools and skills, but for best results and to avoid issues, hiring a professional is often recommended. At Ace Decor, we support both DIYers and pros—click here for a step-by-step guide. If you need advice or assistance, feel free to contact us anytime.